Eligible issues
Wrong item shipped, missing item(s), damaged packaging affecting product, or a defective product on arrival.
Refund & Return Policy
CENTURION PEPTIDES
Refund Policy
This policy explains cancellations, replacements, and refund eligibility for orders placed on Centurion Peptides.
No returns (research-use products)
Due to the sensitive, research-only nature of our products, we do not accept returns. Once an item has left our control, we cannot resell or restock it.
What this means
- We do not accept return shipments for any reason.
- We do not offer refunds simply due to change of mind or ordering the wrong item.
- If there is an issue with your delivery (wrong item / damaged / defective), we may offer a replacement or a refund only if approved (see below).
Order cancellations
Cancellations can be requested only before your order ships. Once a shipment is in transit, we cannot cancel, modify, or intercept it.
How to request a cancellation
- Contact us as soon as possible after placing your order.
- Include your order number and the email used at checkout.
- If the order has not shipped, we’ll confirm cancellation status.
If you contact us after shipping, we may still assist with delivery issues, but cancellation will no longer be possible.
Damaged, defective, or wrong items
Please inspect your package on delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review and help.
What to include
Order number, clear photos of the product(s), packaging, shipping label, and a short description of the issue.
What we may offer
If approved, we may arrange a replacement. In limited cases, a refund may be approved by our team.
Important notes
- Claims submitted after 48 hours may be declined.
- Normal variations in packaging or labeling (without product damage) may not qualify.
- Delivery issues caused by incorrect address input at checkout may not qualify for replacement or refund.
Refunds (if approved)
Refunds are not automatic. They are issued only if specifically approved by our support team, typically for wrong item shipped or damaged/defective product confirmed through review.
Refund timeline
- If approved, refunds are processed to the original payment method within 10 business days.
- Depending on your bank/payment provider, it may take up to 15 business days to appear.
Non-refundable situations
- Change of mind after ordering
- Ordering the wrong item/quantity
- Orders already shipped (cancellation not possible)
- Issues reported outside the claim window
Contact support
For cancellations, delivery issues, or refund questions, contact our team and include your order number for faster help.
Need help with an order?
Use our contact page and include the order number + photos (if damaged/wrong item).
We may update this policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.